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  1. What are the payment modes available?

    You can choose to pay via:
    (i) Paypal
    (ii) Bank Transfer
    (iii) Cheque payment

    During cart checkout, you will be asked to select your preferred payment mode. Based on your payment mode selection, the payment details will be provided to you to make payment.

  2. How are my products delivered to me?

    We use SingPost normal postal service. The postage charges are free for destination address within mainland Singapore.
    Please note that we strongly encourage customers to opt for SingPost registered mail service by adding $2.25 to their total order amount payable to us.

    KidSpecialty will not be held responsible/liable for lost parcels if you decide to proceed with normal postage.

  3. How do I pay for registered postage?

    For cheque and bank transfer payment, please add $2.25 to your order payment to us. For Paypal customers, we shall email you a separate invoice of $2.25 forthe payment for registered postage

  4. How long will the items be delivered to me once order is placed?

    We try our best to deliver the items to you as soon as we can. Please note that we only process your order after payment is successfully received. Upon payment receipt, we shall:

    (i) Send an email notification to you that payment has been received.
    (ii) Inform you whether all items are in available stock. There may be outstanding/pre-order titles that are currently unavailable.
    (iii) For items in available stock, we shall deliver them to you within 1-3 working days upon payment receipt.
    For outstanding items, we shall provide an estimated delivery date for these titles, and shall separately deliver the items to you when they are available.

  5. What are the region code for Signing Time DVDs?

    Signing Time DVDs are NTSC all region and made to play in any standard DVD player.DVDs are required to pass strict standards but DVD players are not. With this being the case, some players will not play every disc. If a player gets dirty from extended use, it can cause a dvd to "hang" and the player may just need to be cleaned with a cleaning disc.
    We do not guarantee that the products will play in every DVD player. We have had reported problems from people who own a Toshiba, a Panasonic DVD440 Player or an X-Box. Please be advised that in most cases these machines do not play any of our discs properly.

  6. Do you have a location for me to view the products before I decide to purchase?

    Yes, we have a showroom at this location:
    134 Jurong Gateway Road #04-307G S(600134) - A 5-minutes walk from Jurong East MRT station, near JCube shopping mall.

    We are open from 12pm - 6pm (Tue-Fri) and 11am - 6pm (Sat). We are closed on Sunday, Monday and Public Holidays.

  7. How can we contact you?

    You may call us for all enquiries at 6100 3139 or email us at
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* Free local postage applies to only mainland Singapore.
* Free delivery applies to all items purchased from KidSpecialty website, including Pre-Order items
* Surcharges may apply due to size, weight or special handling request. If your order carries a postage/ delivery surcharge, we shall update you with the details prior delivery.

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